Archive for July, 2014

floodA few years ago quite a few members of my family were displaced by flooding. Ultimately their houses were condemned or determined not worth the effort to restore. They were displaced. Displaced in a dramatic fashion as they had twenty four hours to evacuate what they could. Everything was different. Immediately.

That’s traumatic change. There are multiple government and non-profit agencies set up to deal with displacement. It’s a big deal. From afar we don’t always see the trauma beyond the physical damage but the psychological and emotional needs are there. What can we learn from this when helping others work through change?  Here’s some thought.

Basic Needs:

The first thing you have to deal with is providing basic needs. In a natural disaster this is water, food and shelter.

In the business world it might be awareness and training on new processes and conditions, access to the right or new resources and a thorough understanding of expectations.

Security:

You want displaced people to feel safe. They are, after all, in a foreign place of shelter and surrounded by strangers. Routines have been upset. Having authority figures around to show that order and control still exists helps ease the anxiety.

In the business world you need people to feel secure as well. Authority figures need to be seen here as well. That means management needs to be visible during and after change. They need to be accessible. They need to be there to answer questions, assuage fears or patrol the perimeter to watch for outside threats. You need to have their backs.

Keys to the House:

You want displaced people to feel there is a little permanence in the world, that they have a little control. They don’t want to feel dependent on others. Give them keys to the shelter, show them around the new neighborhood. Also creating a little permanence edges them toward the possibility that they can’t go back. Sometimes there’s nowhere to go back to.

In business as well you want to start to instill ownership of the new environment. Make sure they stay involved in decision making. Continue to explore new resources.  Need to work at making it the new normal.

And there are many more ways to help the process. How will you help?

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Thought this might have some interest for my change peeps. Cheers.

Fortress of Dissolitude

road1a“I took the one less traveled by,
And that has made all the difference.” — Robert Frost

Not bad words to live by I suppose, but I get the idea somehow that this leads us to believe there is some one choice that will make all the difference.

Life is a lot of choices and in fact maybe life is just a continuous series of choices. Granted, I’m not saying they’re all significant, though certainly a pattern of similar small choices can began to have as much impact as big choices.

You see, sometimes in life you want more choices and sometimes you want less.

Too many choices and you are paralyzed. Too few choices and you feel trapped. The trick is knowing when to limit your choices and when to expand them.

For example, some young people graduating from high school or college have the world before them. They…

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china2Don’t be a Change Thug, Please

Change Thugs. They mean well. They’re knowledgeable, experienced, bold. And they’re like bulls in a china shop. They put up some new signage, break a bunch of plates and then leave, touting all the good work they’ve done. They never look back long enough to see the damage done.

And damage they do. I know it and you know it because either it’s been done to you or you’ve walked into the aftermath. They didn’t like the Change Thugs and now they don’t like you.

Yes, Change Thugs know how to spur change. They have their favorite tools and tricks to pull the right levers and make things happen. These are good tools: maybe visual management, or PDCA or standard work or others. All good tools. All very useful.

And all abandoned when the Change Thug leaves. Maybe not today or tomorrow, but soon after. And with a bitter memory of how change was forced on them. And you are one of the Change Thugs until you prove otherwise.

We’ll save how to dig out of that hole for another day. Today we’re going to talk about how not to be a Change Thug because an ounce of prevention is worth a pound of cure. So let’s look at the mistakes a Change Thug makes and what you should do instead to work better with the team.

Your Ego vs. Their Self-Esteem

Yes, you are the expert. And yes you need to demonstrate your fluency. Change Thugs, unfortunately, make things about them, about their expertise. But this isn’t about you. They already know you’re the expert. Every time you forget and make this about you the team will notice and you’ll have one more hurdle to clear.

Instead, your job is to boost their self-esteem, their belief that they can make improvements and change. In fact your job is to make sure they so strongly believe they can carry on the change, that they don’t need you.  If you don’t change them, you’ve changed nothing.

Doing it to Them vs. Doing it with Them

I call it the cookie cutter approach. This happens when within days or weeks the Change Thug has already decided on the solution and often the tool to fix the problem. It’s visual management or it’s feedback loops. And often that is the right answer because the Change Thug has been here before. Sometimes it’s pretty obvious. But that’s not the point.

The problem with the cookie cutter is that it’s the Change Thug’s solution. The Change Thug is the one who worked through the analysis and methodologies and understanding to that conclusion. There’s no way that in a couple weeks, the team came to that conclusion.

You have to work them through the analysis and the method and tool options until they have an epiphany or understanding. They have to get it.

Lecturing vs. Dialog

The Change Thug knows we need to teach them about methods and tools so they go to the PowerPoint on keys to visual management in front of the room like they are a bunch students at the university. They assign a management book for them to read. Then ask, “Did you get that?” Then get a room of blank stares and somehow take that as a yes.

This instead needs to be an engagement, a dialog. You need to gauge the current level of understanding so you can shape your message. Skimming over Algebra because you’re in a hurry to talk about the more exciting and relevant Calculus is just going to leave everyone in the dust.

Be patient. You need to spend time talking with them so you know what building blocks are necessary. And this dialog gives you the relationship building bonus, that wonderful tool for building trust.

Piling On vs. Prioritizing

The Change Thug says “Here’s all these great new tools and tasks for you to do. They’ll improve the process and make things wonderful.”

But guess what? Someone forgot to change prioritizations. The Change Thug forgot to help management understand the importance of not piling on. Managers decide prioritization. And prioritization is time. And no one has enough of it.

New process improving tools and tasks are great. Except like everything else they take time. So tasks have to get prioritized. And in the real world that means things at the top of the list get done and those at the bottom don’t. So as a team you need to make a choice as to what tasks are going to slide from the top of the list to the bottom, to below the line where they don’t get done.

You need to do this together to remove the anxiety and angst over things we now all know aren’t going to be done. And that’s OK. We know if we do the right things more and more effective work will get done and hopefully, if we’ve done the steps above, everyone will understand why.

And that, after all, is why we’re here.

 

passion1What if I didn’t care? 

Seems like an odd thought to begin with. Yet the other day while researching a subject I thought, What if I didn’t care? Would I be researching this subject? Would I write this blog? Would I continue to explore new ideas?

I suspect I wouldn’t continue these activities but I had a hard time imagining the larger effect of not caring. What would that be like? You see, this caring is a good feeling and certainly a handy tool. Drives me to do a good job. I like to be around other people who care as well. Not necessarily what I care about but that care about something.

Since I couldn’t imagine not caring I took another step forward and asked another question that seemed more useful. Why do I care? And perhaps then in understanding why I could take another step and ask  how do I help others care?

After all in change management, and hopefully business as a whole, the key to success is getting people to care about what needs to be done. And we know this is hard because we have so many people jaded and cynical about change because of poorly executed projects or hollow cheer-leading efforts or many other sins committed in the name of change.

I want people to care about the change I’m helping them with. I want them to have some passion. I don’t, however, need them to be fanatical or extreme or obsessive about it.  You can have passion without being over the top. But wanting them to care is not enough.

So how do we get them to care?

  • Show that you care. Show your passion. That’s infectious.  Show that you know the situation and process of method or plan. First because you can’t have passion about something you don’t understand. Second, your mastery of the knowledge illustrates a commitment. And third, because you’ll need to educate them.
  • Be on a mission. Make it a priority. Do not get distracted. Nothing kills passion like distraction and rapid changing priorities. If you get distracted, your people will get distracted.
  • Power to the People. Knowledge is power. You can’t care about something you don’t understand. Treat your people as if they need to understand as much as you do. Educate them as much as possible on the situation, the subject matter and the methods.
  • It’s about each person. Everyone will be motivated differently. Acknowledge that. Attend to that.  Don’t treat your people like a mob. Don’t try to whip them into a frenzy. Mobs get out of control. Burning down the vampire’s mansion is not the goal.

I think these are excellent behaviors in all endeavors. Yet the first and hardest step is that you have to choose to care that they care. Take that first step. It’s caring and it’s free.

And speaking of passion.

 

 

Thought I would share a post from my personal blog. I think it is appropriate to the world of change.

Fortress of Dissolitude

measure1cI am the opposite of a perfectionist. That is undoubtedly true.

What am I then? Apparently if you’re not a perfectionist you’re a rebel.  I found this out by searching for antonyms of perfectionism. Here’s a list of some of the antonyms:

Oddity, dissenter, defector, eccentric, fanatic, individualist, loner, maverick, radical, rebel, nonconformist, romantic, unorthodox.

I had no idea that’s what the world thought of me. I like the list because I like to think of myself as a rebel.  But on the other hand I don’t like it because it seems to imply then that perfectionism would be the norm. I don’t know. Maybe it is the norm. But that is so wrong. So misguided. I think I need to find a better word for the opposite of perfectionism. I’ll have to come back to that.

Fellow blogger Mirror of Encounters had a good entry the other day on…

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steps1Necessity is the mother of invention. I’ve talked about that quite a bit. I like referring to the Dr. Seuss legend of the fifty word challenge.  I’ve gone off on the idea that a blank page is not your friend.

I usually don’t offer any practical advice here but I thought what the heck.  I have this exercise I want to go through.  Here we go.

What if you could just change one thing in the next three months to your organization or team? You can’t change anything else for the next three months. Nothing.

If you said to yourself, “THIS has got to change,” what would that be? Think about it.

Wait. There’s more.

What if it had to be something that over half the people on the team or in the organization do? So it has to be somewhat common. No taking care of big exceptions or one offs. Ain’t nobody got time for that. What might that be? Ponder on that.

Hold on. What if that one thing had to be an everyday occurrence? It could happen once or it could happen twenty times a day. No changing some KPI or end of month report. Think about it.

Nope, not yet. What if that thing had to take less than five minutes?  So we are talking a relatively small task. It might have great significance but it doesn’t have to. Obviously it’s something that needs to be done. What would it be? Hmmm.

OK, one last thing. What if you could only change one step in the process or the situation? No re-engineering the whole thing, no sweeping changes, no week long brainstorming event. One step in the process. What would it be? Done pondering? What might that change be?

Is it different than what you may have first pondered? Maybe you ended up somewhere you didn’t expect.  Perhaps you painted yourself into a corner.  There is no right answer.

The idea is that you were forced to make choices. You had to think about the limitations. Which is good because despite all our theories and methods, there are always limitations. Learn to make them work for you. Learn to find the creativity born out of necessity.

It’s a skill. Even if it’s just an exercise to stretch your mind, the above example illustrates that innovation is not always of the pie in the sky variety. Sometimes it’s hiding in plain sight. Sometimes you get there step by step by step.

Now try it again. Would you start in the same place? Will you end up in the same place?

box2Where do we find inspiration for innovation? Where do new ideas come from when you’ve become so expert in your discipline that everything around you is familiar? You’ve seen it all. Your massive weight of experience is actually holding you back.

Granted there are lucky few who can look through the experience around them to see new horizons. But where do the rest of us look? Indeed, where do we look?

One option is to leave your discipline. Go on a walk about, you might say. If I’m trying to inspire myself within change and organizational management, I need to leave them. It’s like thinking outside the box but instead you are intentionally going to another box.

See, the problem I have with the thinking outside the box metaphor is that you are basically asking if you could do anything different what would it be. That’s just a paralyzing question. You may as well stick your hand into a box of ideas and pick one out at random.

So no, we instead need to go to another discipline’s box. First, this is good because different disciplines inherently think in different ways that you do even if not particularly innovative within their own box, though innovative thinking is a bonus.  Second, this places limitations on what you’re going to be looking at. Allows the dialog to be specific.  And because it is limited you are forced to think creatively about how their thought processes and innovations intersect with your world.

So here’s an example of looking in someone else’s box.

The Biology Box

I chose to look inside the discipline of Biology. I chose biology because I don’t know anything about biology. My knowledge of biology stopped when I was in middle school and we had to dissect a frog and I passed out.  So this should be new ground for me.

So I did a search for innovation in biology. I came across many articles. Most of which I didn’t have the biology knowledge to understand. But finally came across a shorter article that was approachable.

Bacterial Colonies Evolve Amazing Diversity

cell2This article caught my eye because of the words evolve and diversity. Two words very much alive in the change and organizational management lexicon.  You can read the article here: http://www.sciencedaily.com/releases/2014/06/140630124413.htm

The essence of the article is that with the help of new tools biologists are able to look at bacterial colonies in more detail and specifically at the cell level to identify different environmental impacts and such.

These things called out to me as interesting:

  • The layers of bacteria on the bottom nearest solid source have access to more nutrients and less oxygen
  • The layers on top have access to more oxygen and less nutrients
  • The layers in between have a diverse combination of access to nutrients and oxygen
  • As the colony ages cells adapt to rising levels in toxins and decreasing nutrients, adapting and evolving to the changing environment.

So how can this help me think about organizational change?

Let’s say the cells on the bottom near the source are the line workers and the nutrients are the knowledge gained at the operational level. Let’s say the cells on top are management and the oxygen is the ability to see beyond the daily grind.

The first and not particularly new thought was that in order to have better access do we strive for a thin organization where oxygen and nutrients are, if not equal, more available to the all? Would a thinner organization minimize unwanted mutations (like attitudes, processes, sub-cultures)? Would an organization be healthier while thinner because it would be easier to identify and remove toxins? Something to think about.

My next thought was yes, it would be great to thin an organization’s hierarchy out, but in larger companies a wholesale reorganization of that type would be a major shakeup and could take years. What other options do we have?

Well, since we think having access to both nutrition and oxygen are important for a healthy cell and overall organization, do we force oxygen down into the bottom layers?  Do we force nutrition up to the top? Sounds logical. So we need to create channels or mechanisms for this to happen.

We could try a couple things. We could send managers to the floor to observe and interact and do as much hands on work as is feasible. Not for a few hours not for a day. But like a week or more. You need time to see it.

Why? Because higher up we forget or never knew what it was like to work at the source, on the line. Things evolve so any being removed a few years can leave us blind to the current environment and culture. We get perspective. We get nutrients coming right form the source. Oh, this is what it’s really like to work in my company. Might be eye opening. We get to see how life has evolved and adapted, for good and for bad. So now the oxygen rich cells have access to the nutrients below.

And what about the cells near the source, near the nutrients.  Send line supervisors to planning and strategy and decision making meetings. Ask questions back and forth.  Learn to see that the strategic and the tactical have to work together.

And what if we put in elevators so that oxygen and nutrients could flow more strongly from top to bottom and bottom to top. Communication that is making sure the right information is flowing back and forth. We all know we need to communicate but what is the right information? Well, that’s what you learn when the top is embedded in the bottom and the bottom is embedded in the top.

The Point

I could keep going but you get the point. Looking inside biology’s box allowed me to think about change from a different angle. If I keep digging deeper and start bouncing these ideas off my colleagues maybe we find some insights. Maybe we don’t, but we keep looking, we keep infusing different attitudes and ideas into our discipline. Maybe there is inspiration in the physics box or the logistics box or the Dr. Seuss box.

Oh, the places you’ll go. You should go take a look.