Desire is Not a Number

Posted: June 5, 2014 in Change, educate
Tags: , , , , , , ,

desire1Change management is coaching. Coaching is teaching. Teaching is helping someone learn. Learning to learn is change management.

Round and round we go. A bit circular. A bit abstract. If everything is everything, then nothing is everything. Oh boy, getting a little deep there. We won’t go there. Maybe some place a little lighter.

Reminds me of a scene from the Tom Hanks movie “Volunteers”:

Chung Mee: Opium is my business. The bridge mean more traffic. More traffic mean more money. More money mean more power.
Lawrence Bourne III: Yeah, well, before I commit any of that to memory, would there be anything in this for me?
Chung Mee: Speed is important in business. Time is money.
Lawrence Bourne III: You said opium was money.
Chung Mee: Money is Money.
Lawrence Bourne III: Well then, what is time again?

But seriously, isn’t change management at its heart essentially targeted coaching? Obviously I think the answer is yes. Perhaps coaching of a manager or a management team or a project team or an operations team.

Let’s try another round about.

Change requires coaching. Coaching requires motivation. Motivation requires desires. Desires are emotions. Emotions spur change.

I’m getting dizzy. Yet we keep ending up in the same place. Change. Change requires learning and learning requires desire.

Desire. What is desire? A dictionary tells me it’s a strong feeling of wanting to have something or wishing for something to happen.  Sounds good to me.

The trick in change management is finding out what that something is. Because that something is different for almost everyone.

In the process engineering world I know we almost always think that something is a number. A throughput number or a quality number. In the sales world I’m sure it’s often number of units sold or percentage of quotas met. It is not a number.

Our basic desires don’t speak in numbers. They speak in emotions: love, respect, recognition, pride, fulfillment, and so on. Find out what emotional desire they want to fill. That is the most important step.

Then and only then do you begin to ask how to achieve that. That’s when numbers come into play. That’s when data is important. Data helps us make decisions. Decisions that drive us toward our desired something.

I ran across some wonderful YouTube videos form Mike Lally on coaching. Does a much better job than I could at explaining the role of emotion in coaching.  How to Coach with Emotional Intelligence. Check him out. He has a good website as well.

I’ll leave you with this. Find your desire.

 

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Comments
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